POLICIES & TERMS · RONG MAY GLASS BRIDGE
Terms and Conditions of Service Provision
Important information for customers booking Rong May Glass Bridge tickets through vecaukinhrongmay.com.
1. Scope of Services
Vecaukinhrongmay.com provides information and assists with booking and issuing tickets for Rong May Glass Bridge. It is an independent ticket distributor and does not directly manage or operate the attraction.
2. Booking and Admission Requirements
Customers must provide accurate booking information and select the correct date, ticket type, quantity and visitor category. Tickets are valid only under their confirmed terms. A valid electronic ticket or QR code must be presented for admission.
3. Opening Hours and Service Availability
Admission and attraction operations depend on the actual operating schedule, maintenance, weather and safety decisions of the operator. Opening times may change, and not all facilities or activities are necessarily available at the same time.
4. Safety and Participation Restrictions
Adventure activities may impose health, physical fitness, age, height or weight restrictions. Visitors must follow posted rules and staff instructions. The operator may refuse participation or suspend activities where safety cannot be assured.
5. Excluded Services
General admission does not automatically include adventure activities, the Cloud Walk Bridge, transport outside the attraction, meals or other optional services. Activities requiring separate payment at the venue must be purchased under their own conditions.
6. Weather and Visitor Experience
Cloud, fog, rain and reduced visibility may affect sightseeing. Where the attraction remains operational and delivers the booked service, such conditions do not automatically entitle visitors to a refund. Service closures will be assessed under the applicable ticket terms and law.
7. Responsibilities
We are responsible for order processing, payment assistance and ticket issuance within the scope of our services. On-site facility operations, activity supervision and safety decisions are managed by the attraction operator, without limiting any legal obligations owed to customers.
8. Assistance and Disruptions
In the event of schedule changes, ticket problems or unavailable services, contact our support team with your order reference. We will coordinate with the supplier and explain the available remedies under the ticket conditions and applicable refund policy.
Operator Information
Thinh Vuong Sa Pa One Member Limited Liability Company
Tax ID: 5300813196
Address: 031 Cau May Street, Sa Pa, Lao Cai, Vietnam
Hotline/Zalo: 0969 15 8878
Email: ticket@vecaukinhrongmay.com
Website: vecaukinhrongmay.com
