POLICIES & TERMS · RONG MAY GLASS BRIDGE
E-Ticket Delivery, Changes, Cancellations and Refunds
Important information for customers booking Rong May Glass Bridge tickets through vecaukinhrongmay.com.
1. E-Ticket Delivery
Rong May Glass Bridge tickets are delivered electronically as e-tickets, QR codes or booking confirmation codes through email, WhatsApp or another agreed electronic channel. Physical ticket delivery is not normally provided.
Tickets are processed after successful payment, verification of booking details and confirmation of availability. Some tickets may be issued closer to the visit date; the expected delivery time will be communicated to the customer.
2. Ticket Verification
Upon receipt, check the visit date, ticket type, quantity, visitor category, QR code and included services. Report any discrepancy or delayed delivery before using the ticket, quoting your order number.
Present a valid QR code or e-ticket at the entrance. Do not publicly share ticket codes. If scanning fails, contact admission staff and our support team for verification.
3. Changing Dates or Visitor Details
Customers may request a change of visit date or visitor information only while the ticket remains unused and the issuing system or supplier permits it. The permitted date-change window must be confirmed under the specific Rong May ticket conditions at booking. Submitting a request does not guarantee approval.
Changes to ticket type, quantity, package or included benefits are not automatically available. Any applicable price difference or legitimate fee will be disclosed before confirmation.
4. How to Request a Change
Contact official customer support with the order reference, ticket or QR code, original visit date and requested new date or corrected information. A change is effective only after we confirm successful processing.
5. Cancellation and Refund Principles
Issued tickets are not automatically cancellable or refundable merely because a customer changes their plans when the attraction remains operational and can deliver the booked service. Decisions depend on product conditions, ticket status, supplier policy and applicable consumer rights.
6. Non-Refundable Situations
- Failure to attend, late arrival or non-use when the service remains available.
- Tickets already used or QR codes already scanned.
- Incorrect dates or visitor categories when changes are no longer possible.
- Changes of travel plans outside the permitted amendment period.
- Cloud, fog, rain or poor visibility when the booked service remains operational.
These conditions do not exclude mandatory rights under applicable law.
7. Cases Eligible for Refund Review
- Payment was completed but a valid ticket cannot be issued.
- The supplier cancels the service without a suitable alternative accepted by the customer.
- Duplicate payment.
- A system or order-processing error prevents delivery of the service.
- Closure of the attraction prevents the purchased service from being provided, or another situation covered by law or the product terms.
All requests are reviewed; submitting a request does not guarantee a refund.
8. Refund Request Process
Step 1: Contact support with your order reference, e-ticket, payment evidence and reason for requesting a refund.
Step 2: We verify the ticket status and transaction and consult the supplier when necessary.
Step 3: We communicate the decision. Approved refunds are returned through the original payment method where feasible, or another agreed lawful method.
The time for funds to appear depends on the bank and payment provider. Specific processing times will be communicated when the request is approved.
Operator Information
Thinh Vuong Sa Pa One Member Limited Liability Company
Tax ID: 5300813196
Address: 031 Cau May Street, Sa Pa, Lao Cai, Vietnam
Hotline/Zalo: 0969 15 8878
Email: ticket@vecaukinhrongmay.com
Website: vecaukinhrongmay.com
