CUSTOMER INFORMATION · RONG MAY
Policies & Terms
Find information about customer rights, booking conditions, payments, ticket delivery, changes and support. Choose a topic below to review the full policy before booking.
Browse our policies
The links below take you to the detailed policies published on our website.
01
Terms of Use
Website use, ticket booking and the responsibilities of each party.
Read policy →02Privacy Policy
How customer information is collected, used and protected.
Read policy →03Pricing Policy
How ticket prices are presented and what to review before booking.
Read policy →04Payment Policy
Supported payment methods and order payment verification.
Read policy →05Terms and Conditions of Service Provision
Conditions for booking, service confirmation and using admission tickets.
Read policy →06E-Ticket Delivery, Changes, Cancellations and Refunds
Guidance on receiving e-tickets and requesting changes, cancellations or refunds.
Read policy →07Complaint Resolution Policy
How to submit a complaint, provide supporting details and follow up.
Read policy →Help Center
Need help booking, using your tickets or planning your visit? Explore frequently asked questions and practical guidance.
Customer support
For questions about a policy or assistance with an order, please contact our team. Have your order number ready if you have already booked.
