CUSTOMER POLICIES · RONG MAY
Privacy Policy
Information for customers booking tickets at vecaukinhrongmay.com. Please read before completing your purchase.
1. Information we collect
Depending on the transaction, we may collect names, telephone numbers, email addresses, ticket types, visit dates, booking and payment status, support correspondence, IP addresses, browser details and cookies. Additional personal details are requested only where reasonably needed for ticket issuance or assistance.
2. Purposes of processing
We use personal information to receive and fulfil bookings, verify payments, issue E-tickets, communicate service changes, support customers, address complaints, prevent fraud, comply with legal obligations and improve website performance. Marketing communications, where applicable, are subject to consent and opt-out rights.
3. Sharing information
We share only information reasonably necessary with the attraction operator, ticket suppliers, payment processors, hosting and support providers, or competent authorities where lawfully required. We do not sell customers’ personal data.
4. Cookies and analytics
Essential cookies may support the shopping cart, login and checkout. Analytics and other non-essential cookies are managed according to applicable notice and consent requirements. Browser settings may be used to manage cookies, although some site functions may be affected.
5. Security and retention
We implement appropriate organisational and technical safeguards against unauthorised access and loss. Information is retained only as needed to fulfil transactions, support customers, resolve disputes and meet accounting, tax and legal obligations. No internet system can guarantee absolute security.
6. Your data protection rights
Subject to applicable law, you may request access to or correction of your data, withdraw consent, object to or restrict processing, or request deletion. Some information must be retained to comply with legal obligations or resolve disputes.
7. Privacy enquiries
Contact ticket@vecaukinhrongmay.com or call +84 969 158 878 with privacy requests. Never share banking passwords, one-time passwords (OTPs) or PINs with support staff.
8. Payment information and sensitive data
Where payments are processed by a bank or payment gateway, complete card details, card security codes and authentication credentials are handled by that payment provider. We ordinarily receive only the information needed to verify the transaction status.
9. Retention period and legal obligations
Personal information is kept for the period reasonably required for service delivery, after-sales support, complaints and statutory accounting or tax requirements. Once retention is no longer justified, it will be deleted, anonymised or otherwise handled in accordance with law.
10. Policy updates
We may revise this policy to reflect legal, technical or operational changes. The current version will be published on this website. Questions may be sent to ticket@vecaukinhrongmay.com.
Website operator
Thinh Vuong Sa Pa One Member Company Limited
Tax ID: 5300813196
Address: 031 Cau May Street, Sa Pa Ward, Lao Cai Province, Vietnam
Hotline / Zalo / WhatsApp: +84 969 158 878
Email: ticket@vecaukinhrongmay.com
Website: vecaukinhrongmay.com
