WEBSITE POLICIES & TERMS OF USE
To ensure maximum convenience and fast processing, customers booking tickets on vecaukinhrongmay.com can make payments online via the 9Pay and PayOS payment gateways.
Immediately after we receive your successful payment through the above methods, we will send a confirmation email to verify your booking information and support the ticket delivery process in accordance with the agreed terms or direct agreement with the customer.
If the committed delivery time has passed and you have not yet received your ticket code, please contact our hotline at +84 969 15 8878 for prompt assistance and support.
When customers purchase tickets on vecaukinhrongmay.com, the Rong May Glass Bridge ticket code will be sent to the email address provided during checkout within 10 minutes after the order is successfully completed.
If the committed delivery time has passed and the customer has not received the ticket code, or if the customer encounters any issues or has feedback/complaints related to service quality, please contact vecaptreosapa.com via the hotline +84 969 15 8878 or send an email to ticket@vecaukinhrongmay.com for prompt assistance and support.
A. Ticket Inspection Policy
Before making payment, customers have the right to review the ticket details and service information.
After a successful booking, customers will receive their tickets via email. Customers are advised to carefully check the ticket type, quantity, and related information to ensure accuracy in accordance with the purchased and paid order.
In case of any discrepancies, customers must notify the management team of Rong May Glass Bridge Ticket Booking Website (vecaukinhrongmay.com) for timely adjustment and resolution within the following time limits:
For tickets purchased more than 24 (twenty-four) hours before the date of use:
Within 15 (fifteen) days from the date of receiving the ticket, and at least 24 (twenty-four) hours before the ticket usage date.For tickets purchased within 24 (twenty-four) hours prior to the date of use:
Immediately upon receiving the ticket.
After the above time limits, if no notification is received from the customer, the Rong May Glass Bridge Ticket Booking Website reserves the right to refuse any request for ticket adjustment or processing.
If customers experience any difficulties or have feedback/complaints related to service quality, please contact the Rong May Glass Bridge Ticket Booking Website via hotline +84 969 15 8878 or email ticket@vecaukinhrongmay.com for assistance.
B. Conditions for Ticket Exchange / Refund
vecaukinhrongmay.com supports ticket exchange and refunds for unused tickets, provided that customers notify us before 5:00 PM on the usage date stated on the ticket.
After this deadline, the Rong May Glass Bridge Ticket Booking Website will refuse to process ticket exchanges or refunds.
C. Notification and Processing Time for Ticket Exchange / Refund
Ticket Exchange:
When a ticket exchange is required, customers should notify our staff to submit an exchange request. After verifying the ticket status, we will process the ticket exchange directly at the park within 5 minutes.Ticket Refund:
In case of ticket refunds due to park or infrastructure closure, the Rong May Glass Bridge Ticket Booking Website will contact customers to process the refund within 03 (three) days from the time customers receive official notice of the closure from the park or service provider.
If customers do not receive the exchanged ticket or refund support within the above timeframe, please contact our hotline +84 969 15 8878 for assistance.
We aim to ensure that our sales policies provide customers with confidence and peace of mind when purchasing tickets.
D. Ticket Exchange / Refund Methods
Ticket Exchange Method:
The Rong May Glass Bridge Ticket Booking Website will support ticket replacement directly at the park. If there is any price difference compared to the amount already paid, customers are required to complete the additional procedures directly at the park.Refund Method:
The Rong May Glass Bridge Ticket Booking Website will process refunds via online payment methods through 9PAY or PAYOS.
Refunds will be returned to the same account used for payment at the time of booking within 30 days from the date the refund is confirmed with the customer.
Note: All refund-related fees will be covered and borne by the Rong May Glass Bridge Ticket Booking Website.
If customers have any feedback or complaints related to service quality, please contact the Rong May Glass Bridge Ticket Booking Website via hotline +84 969 15 8878 or email ticket@vecaukinhrongmay.com for support and resolution.
PRIVACY POLICY
A. Purpose and Scope of Information Collection
The collection of customer information on vecaukinhrongmay.com includes full name, email address, phone number, and other relevant details. These are mandatory information required for transactions on vecaukinhrongmay.com and for us to contact customers to confirm orders and ensure consumer rights.
During the payment process on vecaukinhrongmay.com, we only store details related to completed orders. Customers’ bank account information is not stored.
Customers are responsible for safeguarding and storing all transaction-related information with vecaukinhrongmay.com in their own email inboxes. In addition, customers must promptly notify vecaukinhrongmay.com of any unauthorized use, abuse, security breaches, or third-party misuse of login credentials so that appropriate measures can be taken.
B. Scope of Information Usage
Customer information is used for the following purposes:
Providing services to customers;
Delivering ticket codes to customers;
Sending notifications regarding interactions between customers and vecaukinhrongmay.com, including promotions and customer appreciation programs;
Contacting and resolving issues with customers in special cases;
Customer personal information will not be used for any purpose other than transaction-related verification and communication;
In compliance with legal requirements, the Company shall cooperate and provide customer personal information upon request from judicial authorities, including procuracies, courts, or law enforcement agencies investigating legal violations. Apart from these cases, no individual or organization is permitted to infringe upon customer personal information.
C. Information Storage Period
Customer personal data will be stored until a deletion request is received. In all cases, customer personal information will be strictly protected in accordance with the privacy policy of vecaukinhrongmay.com.
D. Individuals or Organizations Authorized to Access Personal Information
Entities permitted to access customer personal information include:
Thịnh Vượng Sa Pa One‑Member Limited Liability Company;
State authorities, when required for investigation purposes in accordance with the law;
Parties involved in disputes (buyers and sellers) where the Company acts as a mediation entity.
E. Address of the Entity Collecting and Managing Personal Information
Thịnh Vượng Sa Pa One-Member Limited Liability Company
Address: No. 031 Cau May Street, Sa Pa Town, Lao Cai Province, Vietnam
Email: ticket@vecaukinhrongmay.com
Hotline: +84 969 15 8878
F. Means for Users to Access and Modify Personal Data
Customers have the right to review, update, modify, or request deletion of their personal information by contacting vecaukinhrongmay.com to facilitate future transactions.
Customers may submit complaints regarding personal data breaches. Upon receiving such feedback, vecaukinhrongmay.com will verify the information and, depending on the severity, take timely corrective actions.
G. Commitment to Personal Data Security
Customer personal information on vecaukinhrongmay.com is absolutely protected in accordance with our personal data protection policy. The collection and use of personal data are conducted only with customer consent, except where otherwise required by law.
We do not use, transfer, disclose, or provide customer personal information to any third party without customer consent.
In the event of a server security breach caused by hacking that results in the loss of customer personal data, vecaukinhrongmay.com will promptly notify the competent authorities for investigation and inform affected customers accordingly.
The management of vecaukinhrongmay.com requires customers registering or purchasing as members to provide accurate and complete personal information, including full name, contact address, email, and phone number, and to take legal responsibility for such information. vecaukinhrongmay.com shall not be responsible for, nor resolve, any claims arising from inaccurate personal information provided at the time of registration.
