{"id":14160,"date":"2026-10-16T15:14:48","date_gmt":"2026-10-16T08:14:48","guid":{"rendered":"https:\/\/vecaukinhrongmay.com\/?page_id=14160"},"modified":"2026-10-16T21:11:13","modified_gmt":"2026-10-16T14:11:13","slug":"policies","status":"publish","type":"page","link":"https:\/\/vecaukinhrongmay.com\/en\/policies\/","title":{"rendered":"Policies &#038; Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14160\" class=\"elementor elementor-14160 elementor-14159\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5daa872 e-flex e-con-boxed e-con e-parent\" data-id=\"5daa872\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5e90d elementor-widget elementor-widget-text-editor\" data-id=\"3e5e90d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav aria-label=\"Breadcrumb\" style=\"font-size:14px\"><a href=\"https:\/\/vecaukinhrongmay.com\/en\/\" style=\"color:#087F79\">Home<\/a> <span style=\"padding:0 8px\">\u203a<\/span> <span aria-current=\"page\">Policies &#038; Terms<\/span><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7c9b2 elementor-widget elementor-widget-text-editor\" data-id=\"9e7c9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size:12px;font-weight:700;letter-spacing:.12em;color:#087F79;margin:0\">CUSTOMER INFORMATION \u00b7 RONG MAY<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8388d9 elementor-widget elementor-widget-heading\" data-id=\"f8388d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Policies &amp; Terms<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38b17e4 elementor-widget elementor-widget-text-editor\" data-id=\"38b17e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Find information about customer rights, booking conditions, payments, ticket delivery, changes and support. Choose a topic below to review the full policy before booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d9245f e-flex e-con-boxed e-con e-parent\" data-id=\"6d9245f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6756699 elementor-widget elementor-widget-heading\" data-id=\"6756699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Browse our policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c46fdb elementor-widget elementor-widget-text-editor\" data-id=\"8c46fdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The links below take you to the detailed policies published on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acc124 elementor-widget elementor-widget-text-editor\" data-id=\"5acc124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,280px),1fr));gap:18px\"><a href=\"https:\/\/vecaukinhrongmay.com\/en\/terms-of-use\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">01<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Terms of Use<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">Website use, ticket booking and the responsibilities of each party.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/privacy-policy\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">02<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Privacy Policy<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">How customer information is collected, used and protected.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/pricing-policy\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">03<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Pricing Policy<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">How ticket prices are presented and what to review before booking.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/payment-policy\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">04<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Payment Policy<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">Supported payment methods and order payment verification.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/terms-and-conditions-of-service-provision\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">05<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Terms and Conditions of Service Provision<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">Conditions for booking, service confirmation and using admission tickets.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/e-ticket-delivery-changes-cancellations-and-refunds\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">06<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">E-Ticket Delivery, Changes, Cancellations and Refunds<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">Guidance on receiving e-tickets and requesting changes, cancellations or refunds.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/complaint-resolution-policy\/\" style=\"display:flex;flex-direction:column;padding:24px;border:1px solid #DCE9E7;border-radius:14px;text-decoration:none;background:#FFFFFF;color:#123B45;min-width:0;box-shadow:0 4px 18px rgba(18,59,69,.04)\"><span style=\"font-size:13px;font-weight:700;color:#087F79;letter-spacing:.08em\">07<\/span><h3 style=\"font-size:21px;line-height:1.35;color:#123B45;margin:12px 0\">Complaint Resolution Policy<\/h3><p style=\"font-size:16px;line-height:1.65;color:#52676E;margin:0 0 18px\">How to submit a complaint, provide supporting details and follow up.<\/p><span style=\"margin-top:auto;color:#087F79;font-size:15px;font-weight:700\">Read policy \u2192<\/span><\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ca90ab e-flex e-con-boxed e-con e-parent\" data-id=\"1ca90ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a420b8 elementor-widget elementor-widget-heading\" data-id=\"0a420b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edaa086 elementor-widget elementor-widget-text-editor\" data-id=\"edaa086\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Need help booking, using your tickets or planning your visit? Explore frequently asked questions and practical guidance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d971437 elementor-widget elementor-widget-text-editor\" data-id=\"d971437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vecaukinhrongmay.com\/en\/help-center\/\" style=\"display:inline-block;background:#0B6957;color:#FFFFFF;padding:13px 22px;border-radius:9px;text-decoration:none;font-weight:700\">Visit the Help Center \u2192<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2724a6 e-flex e-con-boxed e-con e-parent\" data-id=\"b2724a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b11655 elementor-widget elementor-widget-heading\" data-id=\"5b11655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b65cf elementor-widget elementor-widget-text-editor\" data-id=\"39b65cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For questions about a policy or assistance with an order, please contact our team. Have your order number ready if you have already booked.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f2d0e0 elementor-widget elementor-widget-text-editor\" data-id=\"0f2d0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/vecaukinhrongmay.com\/en\/lien-he\/\" style=\"display:inline-block;background:#0B6957;color:#FFFFFF;padding:13px 22px;border-radius:9px;text-decoration:none;font-weight:700\">Contact Us \u2192<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \u203a Policies &#038; Terms CUSTOMER INFORMATION \u00b7 RONG MAY Policies &amp; Terms Find information about customer rights, booking conditions, payments, ticket delivery, changes and support. Choose a topic below to review the full policy before booking. Browse our policies The links below take you to the detailed policies published on our website. 01 Terms [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14160","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/14160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/comments?post=14160"}],"version-history":[{"count":1,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/14160\/revisions"}],"predecessor-version":[{"id":14162,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/14160\/revisions\/14162"}],"wp:attachment":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/media?parent=14160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}