{"id":13898,"date":"2026-10-15T14:29:29","date_gmt":"2026-10-15T07:29:29","guid":{"rendered":"https:\/\/vecaukinhrongmay.com\/?page_id=13898"},"modified":"2026-10-16T09:11:15","modified_gmt":"2026-10-16T02:11:15","slug":"help-center","status":"publish","type":"page","link":"https:\/\/vecaukinhrongmay.com\/en\/help-center\/","title":{"rendered":"Rong May Glass Bridge Help Center \u2013 Tickets, Visits &#038; Activities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13898\" class=\"elementor elementor-13898\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a928bff e-flex e-con-boxed e-con e-parent\" data-id=\"a928bff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db7c21a elementor-widget elementor-widget-text-editor\" data-id=\"db7c21a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav aria-label=\"Breadcrumb\" style=\"font-size:14px;line-height:1.5;color:#55727a;margin:0 0 12px\"><a href=\"https:\/\/vecaukinhrongmay.com\/en\/\" style=\"color:#168C88;text-decoration:none\">Home<\/a><span style=\"margin:0 10px;color:#9eb5b6\">\u203a<\/span><span aria-current=\"page\" style=\"color:#123B45;font-weight:600\">Help Center<\/span><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52cb19b elementor-widget elementor-widget-text-editor\" data-id=\"52cb19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style=\"color:#168C88;font-weight:700;letter-spacing:2px\">RONG MAY \u00b7 TRAVEL SUPPORT<\/div><h1 style=\"font-size:38px;line-height:1.15;color:#123B45;margin:12px 0\">Rong May Glass Bridge Help Center<\/h1><p style=\"font-size:17px;color:#415b62\">Find practical answers about booking tickets, adventure activities, weather, transport, payment and ticket policies. Select a topic below to plan your visit with confidence.<\/p><p style=\"padding:12px 15px;background:#e2f5ef;border-radius:10px;color:#123B45\"><strong>Need help booking tickets?<\/strong> Contact our hotline\/Zalo at <a href=\"tel:+84969158878\">+84 969 15 8878<\/a> for ticket options, current prices and booking guidance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4f7f36 e-flex e-con-boxed e-con e-parent\" data-id=\"f4f7f36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc13ea6 elementor-widget elementor-widget-text-editor\" data-id=\"cc13ea6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div style='display:flex;flex-wrap:wrap;gap:9px'><a href='#rongmay-faq-en-1' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Tickets &#038; admission<\/a><a href='#rongmay-faq-en-2' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Adventure activities<\/a><a href='#rongmay-faq-en-3' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Opening hours, weather &#038; transport<\/a><a href='#rongmay-faq-en-4' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Safety &#038; accessibility<\/a><a href='#rongmay-faq-en-5' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Payments, QR tickets &#038; changes<\/a><a href='#rongmay-faq-en-6' style='display:inline-block;padding:10px 14px;background:#eaf6f4;border-radius:24px;color:#123B45;text-decoration:none'>Contact &#038; troubleshooting<\/a><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2a681f e-flex e-con-boxed e-con e-parent\" data-id=\"e2a681f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571dee4 elementor-widget elementor-widget-text-editor\" data-id=\"571dee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-1' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655f45b elementor-widget elementor-widget-heading\" data-id=\"655f45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01 \u00b7 Tickets &amp; admission<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f55bba0 elementor-widget elementor-widget-text-editor\" data-id=\"f55bba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">What does the Rong May Glass Bridge admission ticket include?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The standard ticket covers the glass elevator and access to the glass bridge areas included in your ticket. Adventure games, meals and optional services are charged separately. See the <a href=\"\/en\/bang-gia-ve-cau-kinh-rong-may\/\">ticket price guide<\/a>.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Do I need admission before trying the adventure activities?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Yes. The activities are inside the tourist area. Visitors need a Rong May Glass Bridge admission ticket first, then a separate ticket for each activity. Participation depends on safety requirements and operations on the day.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">What are the adult and child ticket rules?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The published ticket guide lists adult admission for visitors over 140 cm, child admission for 100\u2013140 cm, and free admission for children under 100 cm. Published gate prices are VND 500,000 for adults and VND 300,000 for children; reseller offers may differ. Always confirm current pricing before purchase.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">How can I book Rong May Glass Bridge tickets?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Browse ticket options and indicative prices on the website, then contact our hotline\/Zalo at <a href=\"tel:+84969158878\">+84 969 15 8878<\/a> for help selecting tickets, confirming your visit date, payment instructions and ticket delivery. Please verify your booking details before confirmation.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb94bf1 e-flex e-con-boxed e-con e-parent\" data-id=\"fb94bf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d2145 elementor-widget elementor-widget-text-editor\" data-id=\"f3d2145\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-2' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdcabcd elementor-widget elementor-widget-heading\" data-id=\"fdcabcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02 \u00b7 Adventure activities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5a925 elementor-widget elementor-widget-text-editor\" data-id=\"7b5a925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Which adventure activities are available?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Listed activities include Speed Zipline, Extreme Swing, Rope Cycling\/Sky Bike, Single Log Bridge and Cloud Walk Bridge. Individual activities may close temporarily because of weather, inspections or maintenance.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Where can I buy a Cloud Walk Bridge ticket?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Buy this ticket separately at the activity counter inside the tourist area. You must have an admission ticket to access the activity area.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">How wide are the gaps on the wooden Cloud Walk Bridge?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The gaps between the wooden planks are approximately 40 cm. This is a high-altitude adventure activity; follow all staff instructions and safety-equipment requirements.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Can children take part in the adventure activities?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Each activity may have its own height, weight, age and health restrictions. Child admission eligibility does not automatically mean a child can join every activity. Check with the activity staff.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e4ab6c e-flex e-con-boxed e-con e-parent\" data-id=\"6e4ab6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a9dc0 elementor-widget elementor-widget-text-editor\" data-id=\"c4a9dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-3' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8f817 elementor-widget elementor-widget-heading\" data-id=\"2a8f817\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03 \u00b7 Opening hours, weather &amp; transport<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7165d elementor-widget elementor-widget-text-editor\" data-id=\"ae7165d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">What are the opening hours?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Typical tourist-area hours are 07:00\u201318:00 daily. Last admission and individual activity hours can differ, especially during adverse weather or maintenance. Confirm before a late visit.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">What time is best for clear mountain views?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Early mornings can be misty, while roughly 10:00\u201316:00 often offers better visibility. Mountain weather changes quickly, so clear views cannot be guaranteed at any time.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">What happens during rain, fog or strong winds?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The attraction or individual outdoor activities may be restricted or temporarily suspended for safety. Please check operational status before travelling rather than relying only on a weather forecast.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">How do I get there from Sa Pa?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The tourist area is along O Quy Ho Pass on the Lai Chau side, approximately 15\u201320 km from central Sa Pa depending on your starting point. Taxi or private transport is convenient; allow extra time for winding mountain roads and weather.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62885d4 e-flex e-con-boxed e-con e-parent\" data-id=\"62885d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dca3c6 elementor-widget elementor-widget-text-editor\" data-id=\"2dca3c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-4' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d898e04 elementor-widget elementor-widget-heading\" data-id=\"d898e04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">04 \u00b7 Safety &amp; accessibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2d28b elementor-widget elementor-widget-text-editor\" data-id=\"4d2d28b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Are wheelchairs allowed on the glass bridge?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Wheelchairs are not permitted on the glass surface. Some non-glass areas may be accessible, but steep slopes and many steps make wheelchair travel difficult and potentially unsafe. Please ask staff about access before visiting.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Can a guest with limited mobility sit at a viewpoint caf\u00e9?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">A guest who can walk a short distance, or walk safely with assistance from companions, may be able to reach the caf\u00e9 viewing area after purchasing admission. Accessibility must be assessed on site.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Is it suitable for visitors with a fear of heights or health concerns?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">The transparent bridge and adventure games may be distressing for people with severe fear of heights. Visitors with cardiovascular, blood-pressure, pregnancy-related or mobility concerns should seek appropriate medical advice and ask staff about activity restrictions.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Do you provide drone photography?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">No drone photography service is currently provided. Visitors bringing their own drones must obtain the required permissions in advance. Approval can take several days and is not guaranteed.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eb9593 e-flex e-con-boxed e-con e-parent\" data-id=\"1eb9593\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3748bbc elementor-widget elementor-widget-text-editor\" data-id=\"3748bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-5' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64183e5 elementor-widget elementor-widget-heading\" data-id=\"64183e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">05 \u00b7 Payments, QR tickets &amp; changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5850ae elementor-widget elementor-widget-text-editor\" data-id=\"a5850ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">How will I receive my ticket?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">After you book and complete payment as instructed, our ticket support team will confirm your order and provide an electronic ticket or QR code according to the ticket terms. Check the visit date, guest count and ticket details upon receipt.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Can international visitors pay by bank transfer?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Vietnamese domestic bank transfer may not suit international accounts. Contact support for available payment options. If an international card option is offered at checkout, choose that instead of domestic bank transfer.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Can I change my visit date?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Date changes depend on the ticket type, issue status and applicable deadlines. Review the <a href=\"\/en\/ticket-date-change-policy\/\">Ticket Date Change Policy<\/a> and contact support with your booking reference before changing plans.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Can I cancel my ticket and get a refund?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Eligibility depends on the applicable terms and whether the ticket has been issued or used. Do not assume that every ticket is freely refundable. Read the <a href=\"\/en\/cancellation-and-refund-policy\/\">Cancellation and Refund Policy<\/a> or ask support to review your booking.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7838095 e-flex e-con-boxed e-con e-parent\" data-id=\"7838095\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7601951 elementor-widget elementor-widget-text-editor\" data-id=\"7601951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id='rongmay-faq-en-6' style='scroll-margin-top:100px'><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb92f47 elementor-widget elementor-widget-heading\" data-id=\"bb92f47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">06 \u00b7 Contact &amp; troubleshooting<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42bb781 elementor-widget elementor-widget-text-editor\" data-id=\"42bb781\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">I did not receive a QR ticket or confirmation. What should I do?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">Check your Spam\/Promotions folder and confirm the email address provided. Then send your order reference or payment evidence to the website ticket team at <a href=\"mailto:ticket@vecaukinhrongmay.com\">ticket@vecaukinhrongmay.com<\/a> or hotline\/Zalo <a href=\"tel:+84969158878\">+84 969 15 8878<\/a>.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">How can I report a service issue or ask about attraction operations?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">For concerns about on-site services, opening status, safety or adventure activity operations, contact the <strong>Rong May attraction directly<\/strong>: <a href=\"tel:+84994118118\">+84 994 118 118<\/a> or <a href=\"tel:+84326495678\">+84 326 495 678<\/a> (domestic: 0994 118 118 \/ 0326 495 678). For bookings or tickets purchased through this website, email <a href=\"mailto:ticket@vecaukinhrongmay.com\">ticket@vecaukinhrongmay.com<\/a> and see the <a href=\"\/en\/complaint-resolution-policy\/\">Complaint Resolution Policy<\/a>.<\/div><\/details><details style=\"padding:15px 0;border-bottom:1px solid #d9e7e6\"><summary style=\"cursor:pointer;font-weight:700;color:#123B45\">Are customer support hours the same as attraction hours?<\/summary><div style=\"padding:10px 0 3px;line-height:1.8;color:#415b62\">No. The attraction generally operates 07:00\u201318:00, subject to conditions. The website ticket support team lists 08:00\u201322:00 daily. <strong>Attraction operations:<\/strong> <a href=\"tel:+84994118118\">+84 994 118 118<\/a> \/ <a href=\"tel:+84326495678\">+84 326 495 678<\/a>. <strong>Website ticket support:<\/strong> <a href=\"tel:+84969158878\">+84 969 15 8878<\/a>.<\/div><\/details>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9fcaf elementor-widget elementor-widget-text-editor\" data-id=\"2a9fcaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section aria-label=\"Useful visitor links\" style=\"padding:20px 0\"><h2 style=\"color:#123B45;font-size:27px;margin:0 0 8px\">Plan your Rong May visit<\/h2><p style=\"color:#55727a\">Helpful resources for choosing tickets, checking conditions and planning your trip.<\/p><div style=\"display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px\"><a href=\"https:\/\/vecaukinhrongmay.com\/bang-gia-ve-cau-kinh-rong-may\/\" style=\"display:block;text-decoration:none;border:1px solid #d6e9e6;border-radius:14px;padding:19px;background:#f2faf8;color:#123B45\"><strong style=\"display:block;color:#087e7a;margin-bottom:8px\">View ticket prices \u2192<\/strong><span style=\"font-size:14px;line-height:1.6\">Check admission and service prices (Vietnamese page).<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/thoi-tiet-cau-kinh-rong-may\/\" style=\"display:block;text-decoration:none;border:1px solid #d6e9e6;border-radius:14px;padding:19px;background:#f2faf8;color:#123B45\"><strong style=\"display:block;color:#087e7a;margin-bottom:8px\">Check mountain weather \u2192<\/strong><span style=\"font-size:14px;line-height:1.6\">Plan around mountain conditions (Vietnamese page).<\/span><\/a><a href=\"https:\/\/vecaukinhrongmay.com\/en\/\" style=\"display:block;text-decoration:none;border:1px solid #d6e9e6;border-radius:14px;padding:19px;background:#f2faf8;color:#123B45\"><strong style=\"display:block;color:#087e7a;margin-bottom:8px\">Book Rong May tickets \u2192<\/strong><span style=\"font-size:14px;line-height:1.6\">Return to the homepage for ticket options and booking support.<\/span><\/a><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d29787f e-flex e-con-boxed e-con e-parent\" data-id=\"d29787f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25ad652 elementor-widget elementor-widget-text-editor\" data-id=\"25ad652\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style='color:#ffffff;margin:0 0 12px'>Still need help?<\/h2><p style='color:#e0f5f3'>Our ticket support team can help with visit planning, ticket enquiries and booking issues.<\/p><p><a style='color:#ffffff;font-weight:700' href='tel:+84969158878'>Hotline \/ Zalo: +84 969 15 8878<\/a> &nbsp; \u00b7 &nbsp; <a style='color:#ffffff' href='mailto:ticket@vecaukinhrongmay.com'>ticket@vecaukinhrongmay.com<\/a><\/p><p style='color:#d4e8e6;font-size:13px'>Support: 08:00\u201322:00 daily. Operating conditions, prices and ticket terms may change; please confirm before travelling.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-rel13898 e-flex e-con-boxed e-con e-parent\" data-id=\"rel13898\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-relhead13898 elementor-widget elementor-widget-heading\" data-id=\"relhead13898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Policies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-relbody13898 elementor-widget elementor-widget-text-editor\" data-id=\"relbody13898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/vecaukinhrongmay.com\/en\/terms-of-use\/\">Terms of Use<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/privacy-policy\/\">Privacy Policy<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/pricing-policy\/\">Pricing Policy<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/payment-policy\/\">Payment Policy<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/terms-and-conditions-of-service-provision\/\">Terms and Conditions of Service Provision<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/e-ticket-delivery-changes-cancellations-and-refunds\/\">E-Ticket Delivery, Changes, Cancellations and Refunds<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/complaint-resolution-policy\/\">Complaint Resolution Policy<\/a> &nbsp;\u2022&nbsp; <a href=\"https:\/\/vecaukinhrongmay.com\/en\/help-center\/\">Help Center<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\u203aHelp Center RONG MAY \u00b7 TRAVEL SUPPORT Rong May Glass Bridge Help Center Find practical answers about booking tickets, adventure activities, weather, transport, payment and ticket policies. Select a topic below to plan your visit with confidence. Need help booking tickets? Contact our hotline\/Zalo at +84 969 15 8878 for ticket options, current prices and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13898","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/13898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/comments?post=13898"}],"version-history":[{"count":13,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/13898\/revisions"}],"predecessor-version":[{"id":14092,"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/pages\/13898\/revisions\/14092"}],"wp:attachment":[{"href":"https:\/\/vecaukinhrongmay.com\/en\/wp-json\/wp\/v2\/media?parent=13898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}